Privacy Policy
This privacy policy explains how Stitch Savvy processes personal data in connection with tailoring appointments, garment remodelling, alterations, and related website use.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Contact Details
How We Use Data
We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, and improve the operation and security of the website. We may also use data to communicate about a project, including fit reviews, completion notices, and follow-up questions.
Service Providers
We may use external providers for website hosting, communication tools, payment processing, and other operational support. These parties act on our instructions or under their own applicable terms and may process data only to the extent needed to provide their services.
Legal Disclosure
We may share personal data with public authorities, professional advisers, or other parties when needed to comply with law, respond to lawful requests, protect our rights, or support accounting, tax, or dispute-handling obligations.
Data We Collect
We may process contact details, inquiry content, appointment information, project notes, garment measurements, fitting observations, design preferences, payment records, and communications related to consultations, remodelling, alterations, or collection. Where relevant, we also process information you choose to provide about fabric condition, repair limits, or special handling needs.
How We Receive Data
We receive data from contact forms, email, phone calls, fitting appointments, and other messages you send to us. We also generate internal records from assessments, scope discussions, quotes, approvals, and work carried out on the garment.
Cookie Types
We may use essential cookies to support page operation, session cookies to maintain form use during a visit, and preference or analytics cookies where enabled. Cookie categories may change depending on the features available on the site.
Cookie Controls
We use standard cookie controls for basic site operation and, where applicable, to remember preferences and understand site use. You can manage cookies through your browser settings and may be able to block or delete them, subject to the settings of your device and browser.
Your Rights
You may ask whether we hold personal data about you, request correction of inaccurate information, object to certain processing, or ask for deletion where we are not required to keep the data. You may also request a copy of the information we hold, subject to legal and practical limits.
How to Make a Request
Requests should describe the data or interaction concerned so we can locate the relevant records efficiently. If a request is incomplete or unclear, we may ask for additional information before responding.
Retention
Project records, communications, and transaction information are retained for a practical period after completion so we can handle follow-up questions, accounting needs, and any service-related issues. When data is no longer needed, it is deleted or anonymised in line with our internal retention practices.
Policy Changes
The updated version will apply from the date it is published on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.